Customer Support

If you have questions about your order, shipping, returns, or membership, our support team is here to help.

Email:
support@rescupaws.com

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

We aim to respond to all inquiries within 24 hours.

VIP Membership Cancellation

The fastest way to cancel is through our self-service portal — no email or phone call needed: help.rescupaws.com/session. You can also contact our support team using the options below.

If you are currently enrolled in our VIP membership and would like to cancel, you may contact our support team using the options below.

Email:
support@rescupaws.com

Please include the following information when requesting cancellation so we can locate your account quickly:

• Full name used when placing the order
• Email address used for the order
• Order number (if available)

Once we receive your request, our support team will process the cancellation and confirm once your membership has been cancelled.